Support Center

ScenariX Support

Welcome to the ScenariX support page. Here you’ll find quick answers, basic guides, and ways to reach us if you get stuck.

Getting started

First steps with ScenariX.

Create a new scenario: Open ScenariX and choose “New Scenario”, then paste your acceptance criteria.
Generate test cases: Click “Generate Tests” to create structured test cases from your criteria.
Edit test cases: Adjust scenarios, steps, and wording directly in the interface.
Export: Use the export options (e.g. JSON, CSV, or other formats you’ve enabled) to share or store your tests.

Common issues and quick checks.

No test cases are generated: Make sure your acceptance criteria are not empty and are written in clear sentences.
Export doesn’t work: Check that your browser or device allows downloads and that you have enough storage.
Blank or frozen screen: Refresh the page, close and reopen the app, or clear the browser cache.
Server or AI errors: Wait a few seconds and try again; if it persists, contact support with a screenshot.

Do I need internet? Yes, ScenariX needs an internet connection to generate test cases using AI.
Can I reuse scenarios? Yes, you can keep, duplicate, and refine existing scenarios as templates.
Can I share test cases with my team? You can export them and share via your preferred tools (email, Jira, test management, etc.).

If you can’t solve an issue with the information above, you can reach us:

Include if possible: a short description, steps to reproduce, and a screenshot.

We aim to respond within 24–48 hours on business days.